1. Core After-Sales Principles

Cases Where We Provide After-Sales Service

• Password Error — Unable to log in to the Account, password does not match the delivery information
• Banned Before Login — The Account was already banned by the platform before your first login
• 2FA Info Error — Double verification code does not match the delivery information (only for Accounts tested for survival)

Cases Where After-Sales Service is Not Provided

• Banned or restricted after successful login (regardless of the duration)
• Verification or ban triggered by operations such as changing passwords, security information, or binding phone numbers
• Change Binding Failure — We do not guarantee that change binding operations for emails, phone numbers, etc., can be successfully completed
• Wrong purchase or duplicate purchase (please confirm carefully before placing an order)
• Exceeding the after-sales time limit marked on the product details page
• Submitting an appeal on your own after the Account is banned

2. First Purchase Restrictions

3. Facebook / Instagram Special Rules

1. After receiving the Account, please use the Facebook Survival Detection Tool to check at the first opportunity. If a dead Account is found, take a screenshot and submit a ticket
2. The system will automatically detect Facebook Accounts (only for Accounts starting with UID, BM types are not within the detection scope), marking live ones as [Live] and dead ones as [Dead]
3. Accounts banned for 180 days are not eligible for after-sales service (caused by the login environment, including Instagram)
4. 282 checkpoint bans are not eligible for after-sales service (uploading photo/video verification, please refer to the login tutorial)
5. No after-sales service for Facebook personal profile/public page functions (unable to create or use pages, etc.)
6. Facebook BM / Ad Accounts are subject to the purchase time and the lock date on the restriction page; those restricted on the day of purchase are not eligible for after-sales service
7. Facebook Dating only guarantees having the dating function; other errors are subject to no after-sales service
8. Real Accounts may require WhatsApp/phone number verification to modify information; such cases are not eligible for after-sales service
9. For Accounts with no 2fa, if the password is incorrect, please use the Cookie method to log in

Email Cooling-off Period Explanation

4. Email Related Disclaimer

• Hotmail email is in a locked state — No after-sales service, must be unlocked by yourself
• Account bound to multiple emails cannot be unbound — We only guarantee the email matching the delivery information
• We do not guarantee that email change binding will be successful, and email-related issues are not within the scope of after-sales service

5. After-Sales Ticket Submission Rules

Basic Requirements

• After-Sales Time Limit: Subject to the time marked on the product details page (mostly within 24 hours), overdue requests will not be accepted
• Submission Method: Only supported by clicking the "After-Sales" button of the corresponding order on the Order History page; off-site methods are not supported
• Response Time: Within 24 hours
• Ticket Closure: If more than 24 hours have passed since the last reply, or if the ticket has not been replied to for more than 15 hours, we reserve the right to close the ticket

Submission Instructions

1. Screenshots Must Be Attached — Submit screenshots of the error for the problematic Account
2. Detailed Description Must Be Provided — Format: Account:xxxxxxx — Account password error
3. State Everything at Once — All problematic Accounts must be submitted at one time, do not supplement multiple times. We only process the Account list submitted for the first time, and reserve the right to reject subsequent additions
4. If an order has multiple problematic Accounts, the staff will randomly check 3. If more than 2 of them are normal Accounts, the order will lose after-sales eligibility and the ticket will be closed
5. Abuse is Strictly Prohibited — Once verified, the Account will be permanently banned

6. Customer Responsibility

• Customers should use Accounts in accordance with the terms of the corresponding platform (Facebook, Instagram, etc.); bans caused by improper use are not eligible for after-sales service
• Bans or damages caused by customer operations after login will not be replaced, including but not limited to: sending spam, violating platform policies, or participating in non-compliant activities
• It is recommended to follow Account security best practices and comply with platform rules

7. Other Terms

• All after-sales judgments in these terms are ultimately decided by the staff, and customers cannot change them
• Multiple malicious ticket submissions will result in a permanent ban
• Any changes to the after-sales policy will be announced on the website
• Using Accounts to violate platform terms is strictly prohibited and may lead to service termination
• Our services comply with applicable laws and regulations, and customers must also comply with relevant laws when using Accounts